Contact

Relay point

I no longer remember which collection point I chose, how can I find the address?

First, check your emails: you should have received a summary containing the address of the collection point. If you cannot find the collection point address, you can contact hello@fluidmarket.fr , specifying your order number.

I made a mistake in selecting the collection point, how do I change my collection point?

If you wish to change your collection point, go to the Mondial Relay website , enter your postal address, choose the collection point that suits you, then send an email to hello@fluidmarket.fr with the collection point number starting with FR (indicated in the top right corner of the chosen collection point), as well as your order number.

Defective

My product is defective, what should I do?

  • If you purchased the product in store, please contact the store directly.
  • If you purchased the product from our website www.fluidmarket.fr , please contact us by email at hello@fluidmarket.fr , indicating:
  1. The order number
  2. A description of the problem
  3. Product photos

Back

How can I return my product?

Returns are at the buyer's expense and must be made within 15 days. After this period, we cannot guarantee that the return will be accepted. Furthermore, we do not offer exchanges.

For better tracking and a quick refund, please send us an email to hello@fluidmarket.fr specifying the number of the returned order.

Gift card

How does the gift card work?

Looking for a small gift, but everything is so beautiful you don't know what to choose (yes, yes, I'm feeling a bit self-absorbed 🤣). So, what could be better than a gift card?

20 / 30 / 40 / 50 / 100

Your digital gift card will be sent by email. You can then print it or send it to your mom, your BFF, your plus-one, or whoever you want—the important thing is to make someone happy 💛

Didn't find your answer? Contact us!